ISO9001:2008 QUALITY MANUAL
1.0 Scope of the Quality Management System
DXC is a Company with a long-standing successful history of
supplying metal powders, pastes, pellets, varnish, offset ink,
flexography ink and other related products for use in a large range
of applications, on a worldwide basis. The scope of the Quality
Management System encompasses all activities on the Darwen Site.
The Metallic Powders Operation at Darwen is responsible for the
manufacture and supply of metal powders and pigments mainly in
aluminium, copper and brass (bronze) based alloys, for use in
printing, inks, plastics and other industrial and engineering
The Ink Operation at Darwen is responsible for the manufacture of a
wide range and type of printing ink, 'one-pack' gold ink, varnish
and related printing products.
All production processes at Darwen are validated before leaving the
site and as such sub-clause 7.5.2 is excluded.
The overall operation at Darwen is controlled by the Ink &
Print business unit and the Industrial business unit.
Technical Service and Research and Development are vital to the
future development of the Company, together with understanding and
developing new products and applications for our customers.
The manufacturing, technical and administration functions of the
Company are based in Darwen, Lancashire, England and employ some
210 staff at that location.
Through the application of Quality Management Systems and Company
wide training programmes, DXC. is committed to ensuring continuous
improvements to both its processes and product technology.
DXC is committed to the provision of customer satisfaction. Quality
in everything we do is the central ingredient in the above
commitment. Our commitment goes beyond maintaining a quality system
which fully complies with the requirements of BS-EN-ISO 9001. We
are committed to achieving, maintaining and improving overall
organisational performance and capabilities by the application of
the principles outlined in BS-EN-ISO 9004:2008
We will maintain and continuously improve our quality management
system by the setting of measurable quality objectives throughout
the organisation and vigorous internal audits. We will review our
performance at regular management reviews. Additional inputs to
these reviews will also include customer feedback, process
performance and product conformance. The prime output of the review
will be to ensure continuing customer satisfaction and improvement
of products. As part of this commitment we will identify and meet
the training needs of our employees, so ensuring that the needs of
our customers are met. This Policy will be made available
throughout our organisation to ensure that the commitment to our
customers is clear and widely understood.
Chris Ravenscroft Managing Director
2.0 Quality Management System Documented Procedures
2.1. Document Control
All quality system documentation will be made available via
supervision in the Triangle ISO Achiever Plus databases. All
documents relating to the quality system will be controlled.
Changes to quality system documentation may be proposed by any
member of the Company. Such proposed changes will be reviewed by
the Management Representative who will liaise with other quality
system documentation users as necessary. Dead Triangle ISO Achiever
Plus documents will be archived within the databases.